Booking Terms and Conditions Privacy and Website Usage

Prices and quotes for courses are shown and are available upon request and confirmed by email.

If you are unsure about which course is best for you, one of our advisors will be happy to give you all of the information you need.

All candidates will need to complete the application form prior to attending the course, you can also enquire via our contact us form, once received we will contact you by email or telephone at a time that is convenient for you.

To book your course please call us on 01206 805380 we will email you a confirmation and an invoice for the course.

Payment can be made by Debit/Credit Card or by BACS or Bank Transfer

To secure your place on our First Aid Trainer Course we require a 50% deposit or full payment with your booking. 

To secure your place on a Classroom course and to start an online course full payment is due upon booking.

Late bookings on all courses ie bookings taken within 7 days of the course commencement must be accompanied by full payment or if agreed with ITG an official purchase order.

When we have received your deposit or full payment your place is booked, please note that all deposits or initial payments are non refundable so please ensure that you are able to attend (please see cancellation and transfer terms below)

Our tutors endeavour to mark all work submitted as quickly as possible however you must allow up to 54 hours for your assessments to be marked.


If you cancel your course booking or request to be moved to a course at a later date with more than 14 working days before the course start date there will be no cancellation fee. You will be entitled to use the payment against a future course but no refund will be given.

If you cancel your booking, or request a transfer to another course, within 14 days of the course start date a cancellation fee will be levied to offset costs of you taking a space on another course and the unfilled space on the course you originally booked. The fee to transfer you will be £100.00 and is subject to availabilty on a future course.

Failure to attend the course or any part of the course without notifying us by email ( confirmed by ITG) at least 7 days prior to the course start date will result in no qualification being issued, no transfer being offered and no refund will be given.

If you cannot attend the course for just reasons we will make arrangements for you to attend another course at a later date subject to availability, or you may send an alternative candidate to attend the course, this is at the discretion of ITG and will be subject to the substitute candidate requiring the same training or additional fees may be incurred, no refunds will be given.

Certification will remain the property of ITG until the course fees have been paid in full. PTLLS certifications will be issued after the course assignments have been completed and posted to us and have been successfully verified.

Although we have never cancelled a course- circumstances outside our control may force us to do so, in this instance ITG reserves the right to cancel a course and in this case will make every reasonable effort to re-arrange training to suit everyone concerned. 

Assessments and Student Portfolios

All Student portfolios must be submitted within 3 months of the end of the classroom course to achieve certification, please ensure that you have time put aside to enable you to submit all of your theory work within the set timeframe. 

In certain circumstances we can extend this to 8 months after which time records are removed from the system and the full payment for the distance course is due should you wish to continue with your course.

Candidates on the Online Award in Education and Training course have 6 months from booking to complete their theory work they can book on one of our micro-teach days.

Our tutors endeavour to mark all work submitted as quickly as possible however you must allow up to 54 hours for your assessments to be marked.

Please send in your portfolios by recorded delivery - ITG cannot be held responsible for portfolios that are lost in the post and recommend that you keep a copy for your records.

If you have any questions, please contact us by email or call us on 01206 805380

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